Note: You need to write a response to an e-mail that you will read. What your response needs to include is in the directions so make sure you also read the directions carefully.
Dear Sir or Madam,
Yesterday I purchased a few products from your store. After I got back home and noticed the bill, I was surprised to find that I had been overcharged. I am hoping that you would take steps not to repeat such mistakes and return me the overcharged amount.
In relation to the specifics of the bill, I went to your Daily Needs shop on 28th March 2019 at around 5.30 pm and purchased 6 items in total. I paid $230.50 for the items using my Master Card issued by City Bank. The invoice number is 28-462014 and I am attaching a copy of my receipt.
The issue with the bill is that my actual invoice should have been 49.45 dollars less than the amount paid. The invoice indicates that I bought 9 items, which is a mistake. I have been charged for a pair of socks, a bottle of virgin olive oil and an air freshener which I never did purchase.
As a solution, and because I am a loyal customer of your shop, I am hoping that you will agree to refund me the extra amount or adjust it with my next bill.
Thank you for giving the matter your attention and I hope to hear your reply soon.
Direction: As if you are the manager of the store, read the letter and give a suitable response.